Refund policy

Last updated: November 11, 2026

Refund Policy

At JungleRain, we want every bottle to arrive safely and taste the way it should.

Change of mind
Because our sauces are food products, we can't accept returns or give refunds if you simply change your mind. This includes finding a sauce hotter than expected. Check the heat rating on each product before you buy.

Damaged, faulty or wrong items
If your order arrives broken, leaking or damaged, is faulty, or isn't what you ordered, contact us as soon as possible. Ideally, let us know within 7 days of delivery so we can sort it out quickly. Email jungle.rain@optusnet.com.au with your order number and a photo of the item and packaging. We'll offer a replacement or a full refund. You don't need to send back broken or leaking bottles.

Cancellations
You can cancel or change your order any time before it's dispatched. Contact us as soon as possible. Once your order has shipped, we can't cancel it.

Lost parcels
If your parcel hasn't arrived within the expected delivery time, contact us and we'll work with the courier to find it, or arrange a replacement or refund.

Refunds
Approved refunds go back to your original payment method. Your bank may take a few business days to process it.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy doesn't limit those rights.

Contact
JungleRain · jungle.rain@optusnet.com.au · +61 401 464 679